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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

Question 1

Which key customer persona is most likely associated with and involved in Application Performance management?

A. Senior Project Manager
B. Director of Operations
C. Quality Assurance Director
D. Chief Marketing Officer

Question 2

Which System Management business challenges are solved by implementing HP's BSM solution? (Select two.)

A. reducing data center power consumption
B. saving time and money via an automated time tracking application
C. lowering costs around improved team efficiency
D. tracking quality errors in application testing
E. improving operations through greater system visibility

Question 3

What is the most correct value proposition for HP Software's BSM Application Performance management Solution?

A. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
B. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
C. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
D. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.

Question 4

Which business challenge does BSM Solution address by improving service alignment with business objectives?

A. incident ticket management
B. service desk management
C. performance test management
D. maintaining and monitoring the quality of services

Question 5

What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A. How do you market and promote the value that IT brings to your organization?
B. How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
C. How do you continue to deliver applications and services that meet or exceed service level agreements?
D. How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?

Solutions: