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HP LaserJet Solutions Sample Questions:

1. What is a function of the beam detect mirror?

A) reflects the laser beam to the drum
B) checks the intensity of the laser beam
C) senses the functionality of the laser diode
D) scans the beam from left to right

2. A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does not see any paper in the paper path. What should you do first to help the customer clean the jam?

A) Ask the customer if they have been using supported media in Tray 1.
B) Check the User Guide or Service Manual for information on clearing the jam.
C) Ask the customer to open the right door to see if there is a paper jam.
D) Determine if the product has a c-path or an repair the jam accordingly.

3. You are dispatched to Certpaper.com location where a LaserJet printer is experiencing intermittent failures and error conditions. What diagnostic tool should you utilize to troubleshoot and diagnose the problem?

A) Event log
B) Engine test
C) Configuration page
D) Maintenance logs

4. Certpaper.com has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge. What would be your appropriate response?

A) Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape.
B) The customer might have a used toner cartridge.
C) The sealing tape may have been missed during manufacturing.
D) The customer is right - the toner is counterfeit toner.

5. Image Formation in an HP LaserJet printer is a six-step process. What is the first step in the process?

A) Writing
B) Charge
C) Transferring
D) Developing
E) drum cleaning

Solutions: