Exam Name: Certified Human Resources Manager (CHRM)
Certification Provider: GAQM
Corresponding Certification: GAQM: Management
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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Anger Management | - Understanding Anger & Triggers - Impact of Anger on Work & Behavior - Anger Control Strategies - Communication for Managing Emotions |
| Conflict Resolution | - Communication & Active Listening - Conflict Resolution Styles - Constructive Resolution Techniques - Types & Stages of Conflict |
| HR Training for Non HR Managers | - Employee Orientation & Training - Interviewing & Candidate Evaluation - Defining Human Resources - Termination & Exit Procedures - Compensation, Benefits & Discipline - Diversity, Privacy & Legal Issues - Recruitment & Selection Process - Skills Inventory & Forecasting - Job Analysis & Descriptions |
| Conducting Effective Performance Reviews | - Performance Management Process - Goal Setting & Standard Definition - Development Planning & Coaching - Feedback & Communication Skills - Review Preparation & Delivery |
| Talent Management | - Talent Identification & Development - Retention & Engagement Strategies - Compensation & High Potential Management - Talent & Succession Planning - Competency Framework & Assessment |
| Employee Dispute Resolution | - Role of the Review Panel - Initiating & Managing the Process - Root Causes of Process Failure - Peer Review Concept & Process |
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