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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

A) Defined by organizational structure
B) Formed to meet social interactions' needs
C) Directed towards organizational goals
D) Usually has a negative impact on the organization

2. What is a characteristic of problem-solving teams that is different than cross-functional teams?

A) Problem-solving team members meet only on a virtual basis.
B) Problem-solving team members come from different work units.
C) Problem-solving teams use only computer technology to tie them together physically
D) Problem-solving team members come from the same work unit.

3. What is an advantage of a group that is not very cohesive?
Choose 1 answer

A) When performance norms are low, productivity may be higher than in a cohesive group
B) There is less need for giving rewards as group rewards.
C) When performance norms are high, productivity will be higher than in a cohesive group.

4. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Physically isolate the group
B) Make the group larger
C) Establish more rigid roles for group members
D) Decrease the difficulty of becoming a group member

5. In organizing a team to develop a new brand image for the company's full line of products, management wanted to assign team members who possessed characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Select one.

A) A climate of trust, members who score low on the personality characteristic of extroversion, and members who fill role demands
B) Adequate resources, group performance evaluation, and an absence of conflict
C) A climate of trust, specific team goals, and members who are conscientious
D) Adequate resources, absence of conflict, specific team goals

Solutions: