Free CompTIA 220-1202 Practice Test & Real Exam Questions
A business is hiring a remote employee and must provide the employee with graphical interface access to the in-house Linux servers. Which of the following should the business use for this process?
Correct Answer: B
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You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer:
See explanation below.
Explanation:
First Chat Response:When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:
> Select reply: " I am happy to assist you today. "
Second Chat Response:When the user states that they need to set up basic security settings:
> Select reply: " Is this the first router in your office? "
Third Chat Response:After learning it ' s a replacement router and the user is logged into the router ' s web page:
> Select reply: " The first thing you need to do is change the default password. " Fourth Chat Response:For the response about password settings:
> Select reply: " Create a new password with an uppercase, a lowercase, and a special character. " Fifth Chat Response:When the router prompts to reboot:
> Select reply: " Yes, reboot please. "
Study Guide Reference: The CompTIA A+ Core 2 guide highlights the importance of changing default credentials and using strong password policies, particularly in SOHO environments where routers are often targeted.
Explanation:
First Chat Response:When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:
> Select reply: " I am happy to assist you today. "
Second Chat Response:When the user states that they need to set up basic security settings:
> Select reply: " Is this the first router in your office? "
Third Chat Response:After learning it ' s a replacement router and the user is logged into the router ' s web page:
> Select reply: " The first thing you need to do is change the default password. " Fourth Chat Response:For the response about password settings:
> Select reply: " Create a new password with an uppercase, a lowercase, and a special character. " Fifth Chat Response:When the router prompts to reboot:
> Select reply: " Yes, reboot please. "
Study Guide Reference: The CompTIA A+ Core 2 guide highlights the importance of changing default credentials and using strong password policies, particularly in SOHO environments where routers are often targeted.
A user hears an unexpected noise coming from their desktop computer. To troubleshoot the issue, a technician needs to open the case. Which of the following actions should the technician take next?
Correct Answer: C
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When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware.
A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?
A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?
Correct Answer: B
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Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?
Correct Answer: A
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A client reports that their browser ' s home page changed. Every time they run an internet search, the results are returned from unfamiliar websites. Which of the following actions should a technician take first to resolve the issue? (Select two)
Correct Answer: A,C
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A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)
Correct Answer: D,E
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A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of the following routine tasks should the technician include in the policy to meet these requirements? (Select two.)
Correct Answer: C,E
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An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide to the management team?
Correct Answer: D
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