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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) queue that has skills
B) DNIS entries in Flow Designer
C) softphone of the agent registered in Webex Contact Center
D) queue that has teams
E) Interactive Voice Response using the Script Editor

2. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Survivable Gateway
B) Unified Border Element media bypass only
C) Cisco Emergency Responder
D) Webex Edge Audio

3. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Desktop Layout
B) Site
C) Skill Profile
D) Desktop Profile

4. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) Opus codec is natively supported by Webex Contact Center without transcoding.
B) The only supported codecs are G.711uLaw and G.711aLaw.
C) SIP Early Media is fully supported by Webex Contact Center.
D) DTMF signaling can use out of band.

5. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) enterprise trunks
B) registration-based trunks
C) certificate-based trunks
D) DNS-based trunks
E) PSTN trunks

Solutions: