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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A) employees
B) customers
C) money
D) raw materials
E) information

2. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A) different activities completed and the amount of slack available in each activity
B) upper and lower control limits
C) arrows showing the flow of goods
D) frequency of defects

3. Which of the following is not a key stakeholder in the implementation of Six-Sigma?

A) employees
B) suppliers
C) customers
D) processes

4. According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A) social costs and environmental costs
B) financial costs and reputational costs
C) private costs and social costs
D) private costs and public costs

5. The Public Sector only provides Services not Goods. Is this TRUE?

A) yes- the public sector provides services such as education and health care
B) yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
C) no- the public sector may provide goods as well as services
D) no- the public sector provides goods rather than services

Solutions: