Free Apple 9L0-064 Practice Test & Real Exam Questions

Exam Code/Number: 9L0-064
Exam Name/Title: OS X v10.8 Troubleshooting Exam
Certification Provider: Apple
Corresponding Certification: Mac OS X

Exam Questions: 68
Updated On: Aug 26, 2026

Question #15

Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A. Migration Assistant is stored in the Utilities folder and can be opened at any time.

B. The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.

C. The customer will have to purchase Migration Assistant at the Mac App Store.

D. Startup in OS X Recovery to open Migration Assistant.

Discussion 0

Correct Answer: A Vote an answer

Question #16

What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A. A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.

B. They must charge the Mac's battery to 100% before starting from OS X Recovery.

C. A valid Apple ID is required to use Safari on OS X Recovery.

D. An internet connection is required to use Safari and reinstall OS X.

Discussion 0

Correct Answer: D Vote an answer

Question #17

How can a user delete a file named "junk document" from all previous Time Machine backups?

A. Open Time Machine preferences and remove the file "junk document" from the backup list.

B. Select the Delete all Backups of "junk document" from the File menu in any standard Finder window.

C. Select the Delete all Backups of "junk document" from the Action menu in the Time Machine Finder window.

D. Delete "junk document" in the Time Machine Finder window for the most recent backup.

Discussion 0

Correct Answer: C Vote an answer

Question #18

A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A. In the Utilities folder on their startup disk.

B. In the Applications folder on their startup disk.

C. In the Utilities menu when booted to OS X Recovery.

D. In the Security & Privacy Systems Preference pane.

Discussion 0

Correct Answer: C Vote an answer

Question #19

Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A. Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.

B. Delete the application's preferences from /Users/Paolo/Library/Preferences.

C. Open the Disk Utility, choose the startup disk and repair disk permissions.

D. Delete then reinstall the VoIP application.

Discussion 0

Correct Answer: A Vote an answer

Question #20

A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A. Use a Time Machine backup to restore the entire User folder.

B. Delete the application, reinstall it, then try launching it again.

C. Startup from OS X Recovery, open Disk Utility and repair the startup disk.

D. Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.

Discussion 0

Correct Answer: D Vote an answer

Question #21

Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A. Startup from OS X Recovery and choose the Unlock Disk option.

B. Startup from OS X Recovery and open the Firmware Password utility.

C. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.

D. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

Discussion 0

Correct Answer: D Vote an answer

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