Instant Download Avaya : 6402 Questions & Answers as PDF & Test Engine
Updated: Sep 05, 2026
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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Licensing for advanced features - Embedded Voicemail configuration - Auto Attendant and call flows |
| Topic 2: Endpoints & Trunks | 20% | - DHCP, TFTP and phone provisioning - Digital, IP and SIP telephone configuration - Media resources and codec settings - SIP, PRI and analog trunk setup |
| Topic 3: Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Common issues and resolution steps - Backup, restore and configuration management |
| Topic 4: System Architecture & Installation | 25% | - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition |
| Topic 5: System Configuration & Management | 30% | - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights - IP Office Manager and Security Settings |
Avaya IP Office Implementation Sample Questions:
With which two features does the Line Group ID correlate? (Choose two.)
- A. Voice recording
- B. Time profile
- C. ICR
- D. Hunt group
- E. ARS
A customer wants to have a telephone in the reception area which can only call extension 2000 (internal receptionist) when the hand set is picked up.
Which short code configuration will meet the customer need?
- A. !!H Dial #2000 in the line short code table
- B. ?D Dialtxtn 2000 in the user short code table
- C. ?H DirectDial E2000 in the user rights short code table
- D. #Help# DialDirect 2000 in the system short code table
Which statement about upgrading an existing IP Office system is true?
- A. You have to purchase all licenses again.
- B. You can upgrade only at midnight.
- C. You can upgrade at any time with no additional requirements.
- D. You need a new SD card.
- E. You need an upgrade license.
Housekeeping in VoiceMail Pro Client allows you to configure scheduled backups. Where do you set housekeeping for VoiceMail Pro?
- A. VoiceMail Pro Client administration, preferences, general
- B. IP Office configuration, system tab, VoiceMail Pro
- C. VoiceMail Pro Client administration menu, preferences, general, scheduling
- D. IP Office configuration, system tab, housekeeping
A customer wants outgoing calls to allow the calling party number sent with the call. How can this be done?
- A. Enable the Replace Caller ID with DID/DD1option on the system Telephony tab.
- B. In ARS short codes set the telephone number field to NSi.
- C. In ARS shortcodes set the telephone numberfield to NE.
- D. Enable the Replace Caller ID with DID/DD1 option on the user tab.
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