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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archivers far ACD1 and ACD2 have not complete yet.
B) The nightly backup was in contention far the nightly archiver for ACD3.
C) The nightly archiver for ACD3 failed to run successfully.
D) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.

2. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) CMS version is not configured an the system-parameters features farm,
C) There is no network connection to CLAN.
D) CM version is not matching CMS setup.

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using CMS main menu, System Setup menu, Package management option
B) Using cms svc menu, pkg_install option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using cms adm menu:, pkg_install option

4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Threshold Adjustment
B) Dynamic Queue Position
C) Vector queuing priorities
D) Service Objective

5. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B) The switch can have a direct-connect to the CMS
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) The switch and CMS can he connected through a network.

Solutions: