Free Avaya 3314 Practice Test & Real Exam Questions

Exam Code/Number: 3314
Exam Name/Title: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

Exam Questions: 65
Updated On: Aug 19, 2026

Question #15

Which report provides information about resource utilization and operational measurements on the specified Media Processing (MPP) servers?

A. Application Detail

B. Performance

C. Session Detail

D. Data Export

E. Contact Detail

Discussion 0

Correct Answer: B Vote an answer

Question #16

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

A. ICR PDC

B. ICR CCA

C. ICR Admin

D. ICR Core

Discussion 0

Correct Answer: C Vote an answer

Question #17

When the Avaya Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?

A. TTS

B. MPP

C. ASR

D. EPM

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #18

The Rule Editor designs restrictions (Rules) for agent-based campaigns. Rules are run prior to new call attempts.
Which three are valid Rule Categories? (Choose three.)

A. Nuisance Frequency

B. Attempt Completions Code

C. Call Classification

D. Attempt Frequency

E. Local Area Codes

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #19

Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?

A. Network Address (AppSvr)

B. Network Address (VoIP)

C. Network Address (MRCP)

D. Host Address

Discussion 0

Correct Answer: C Vote an answer

Question #20

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A. A campaign is a group of agents assigned to a specific job/task.

B. A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

C. A campaign is a strategy defining when to best contact contacts.

D. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.

Discussion 0

Correct Answer: B Vote an answer

Question #21

Refer to the exhibit.

In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.
What is the accurate explanation of this SDR report?

A. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected].

B. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in EWT re-queued the call to [email protected].

C. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in Estimated Wait Time (EWT) re-queued the call to [email protected].

D. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected].

Discussion 0

Correct Answer: C Vote an answer

Download Free Avaya 3314 Demo

Simply submit your e-mail address below to get started with our free demo of your Avaya 3314 exam.