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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Your customer needs a solution for their Avaya Contact Recorder. They currently have an Avaya Contact Recorder master and three slaves.
Which action can your customer take to turn their solution into a high resiliency solution?

A) Add an Avaya Contact Recorder TDM server.
B) Add an Avaya Contact Recorder standby.
C) Add another Avaya Contact Recorder master.
D) Add another Avaya Contact Recorder slave.

2. Within Avaya Quality Monitoring System Administration, where are the valid telephone extensions added?

A) Telephones
B) Switches
C) Workstations
D) Workspaces

3. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Call by Call Reports
B) Real Time Reports
C) Trending Reports
D) Calibration Reports
E) Graphical Reports

4. Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)

A) QM directory
B) PostgresSQL directory
C) Tomcat directory
D) SQL Server Files and directories
E) Program Files directory

5. Which two servers require a License Activation key?

A) Avaya Contact Recorder Standby
B) Avaya Contact Recorder Slave
C) Avaya Central Replay Server
D) Avaya Contact Recorder Master

Solutions: