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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A. Output / input
B. Throughput time / value-added time
C. Time a resource is used / time a resource is available
D. Actual output / standard output

Question 2

Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A. It negatively affects hiring and firing.
B. It negatively affects subcontracting.
C. It is more risky.
D. It is time consuming.

Question 3

A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A. Continuous process
B. Batch process
C. Project process
D. Line process

Question 4

What do assignable causes of variation indicate?

A. Equipment was found to be out of control.
B. Out-of-control signals were found in the process.
C. A computer virus was found in the system.
D. Human resources found an operator was at fault.

Question 5

A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?

A. Sold goods
B. Work-in-progress
C. Finished goods
D. Raw materials

Solutions: