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HRCI Associate Professional in Human Resources Sample Questions:

1. A union contract normally details the process called progressive discipline. How would you counsel nonunion employers to deal with the process?
Response:

A) Progressive discipline is a good process for any employer. It offers "due process" to workers. And, it satisfies the legal covenant called "good faith and fair dealing."
B) There is no need for nonunion employers to have a progressive discipline process since they are probably "at-will" employers and can terminate employees any time.
C) Employers can consider using progressive discipline, but absent a union contract, there is little motivation to use the process.
D) Progressive discipline is required only for union-represented organizations.

2. Olivia believes that it is a good idea to conduct an employee survey each year to get input about employee attitudes. Her vice president thinks that employee surveys cost too much money and don't provide much value in the end.
What should Olivia tell the vice president?
Response:

A) In the modern workplace, employee attitudes are controlling factors. Surveys will help managers regain control of the workplace.
B) The organization Olivia worked at before did an employee survey, and she thinks it would communicate to employees that the employer is willing to listen to them.
C) A well-constructed employee survey can provide information about the types of employment benefits employees would find attractive, how they feel about their managers, and if they believe they are being treated fairly. All of these feedback categories can be assigned dollar values and can be compared over time as budget impacts.
D) Since the professional HR community is suggesting that employee surveys be conducted each year, it would be wise for Olivia's organization to do that also.

3. An HR professional has been assigned to communicate specific policies and procedures to line managers on how to deal with employee grievances. Which of the following HR roles does this task represent?
Response:

A) Service
B) Evaluation
C) Control
D) Advisory

4. Diversity means:
Response:

A) Poor job performers must be retained if they are the last representatives of their cultural background.
B) Searching for qualified people from many backgrounds so they can be considered for a job opening.
C) Identifying at least one person from each racial group who can be appointed to a given job title.
D) The employer must hire representatives of all backgrounds even if they aren't qualified.

5. Which term best describes the manner in which adults learn?
Response:

A) Pedagogy
B) Kinesthetic
C) Emotional intelligence
D) Andragogy

Solutions: