Exam Name: Avaya Aura® Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: ACIS Avaya Aura Contact Center
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Updated: Sep 25, 2026
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- Total Questions: 125
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- Total Questions: 125
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Avaya 6210 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Implementation Exam |
| Exam Number: | 6210 |
| Related Certifications: | ACIS - 6202 Avaya Aura Contact Center |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Response, Multiple Choice |
| Sample Questions: | Avaya 6210 Sample Questions |
| Exam Way: | Pearson VUE authorized testing center or authorized Avaya testing delivery method. |
| Pre Condition: | Recommended completion of Avaya Aura Contact Center Implementation training course (4C00020V). No formal prerequisite exam identified for ACIS-6202. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration | - Avaya Aura Integration
|
| Maintenance and Troubleshooting | - Operational Support
|
| Installation | - Platform Deployment
|
| Implementation Preparation | - Customer Requirements Analysis
|
| Configuration | - Core Contact Center Configuration
|
6210 Exam FAQ: Straight Answers
Avaya recommends these training resources for the Avaya Aura® Contact Center Implementation exam:
Follow the training with steady self-testing — the 125 practice questions from Pass4Leader help you apply theory and fill any gaps the training leaves.
The official Avaya Aura® Contact Center Implementation outline defines 5 domains. The leading three are Integration, Implementation Preparation, and Installation. The full list is in the topics section above, and Pass4Leader's 125 practice questions cover each one.
Pearson VUE authorized testing center or authorized Avaya testing delivery method. Register for the Avaya Aura® Contact Center Implementation exam through these official channels:
After booking, Pass4Leader delivers your practice questions within 1 minute — preparation starts the same day.
The official Avaya page publishes the current question count and duration; review it before your test date.
Pass4Leader issues a full refund if you take the Avaya Aura® Contact Center Implementation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The 6210 exam is a Avaya certification exam validating the Avaya Aura® Contact Center Implementation syllabus shown above. It belongs to these credential paths: ACIS - 6202 Avaya Aura Contact Center. Candidates in 2026 prepare for it with Pass4Leader's 125 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Recommended completion of Avaya Aura Contact Center Implementation training course (4C00020V). No formal prerequisite exam identified for ACIS-6202. Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
Scoring and fees are published by Avaya and may change; verify the current figures on the official site.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 125 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Avaya Aura® Contact Center Implementation Sample Questions:
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?
- A. AAAC_AdminIUSR_SWCwebadmin
- B. iceAdminIUSR_SWCwebadmin
- C. AAD_UserAACC_Adminwebadmin
- D. iceAdminIUSR_SWCBkup_SWC
Correct Answer: A 🗳️
Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?
- A. Skillset Template
- B. Blending Template
- C. POM Template
- D. Agent Template
Correct Answer: A 🗳️
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the agent while waiting for the customer to join the chat session
- B. Treatments given to the customer while waiting for the agent to end the chat session
- C. Treatments given to the customer while waiting for the agent to reply in an existing chat session
- D. Treatments given to the customer while waiting for the agent to join the chat session
Correct Answer: D 🗳️
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP - Voice and Multimedia Contact Server without Avaya Aura Media Server (AAMS) server type.
What is the maximum number of logged in agents supported for this server type?
- A. 500 Agents
- B. 300 Agents
- C. 100 Agents
- D. 200 Agents
Correct Answer: B 🗳️
After completing the Avaya Aura Contact Center installation, you want to display the installation log.
What is the path to the log?
- A. C:\Logs\Sysops
- B. C:\Avaya\Logs\Sysops
- C. D:\Avaya\Logs\Sysops
- D. D:\Avaya\Logs\PVI
Correct Answer: C 🗳️
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