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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by:
- Summarizing past purchases
- Displaying products the contact has shown interest in (with data
captured via Data Cloud)
- Providing a recap of past email and phone conversations that have
transcripts
Which approach should the Agentforce Specialist recommend to achieve this goal?

A) Fine-tune the standard foundational model due to the complexity of the data.
B) Deploy UC's own custom foundational model on this data first.
C) Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.

2. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

A) The prompt has not been saved and activated,
B) A merge field has not been inserted in the prompt.
C) The records related to the prompt have not been selected.

3. Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?

A) Response times, accuracy and relevance of answers, and resolution success
B) Response performance, tone, and CSATs
C) Agent performance, token usage, and conversation duration

4. A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A) System Mode execution
B) Einstein Trust Layer only
C) Public API access
D) Running the agent in the user context

5. Before activating a custom copilot action, An Agentforce would like is to understand multiple real- world user utterances to ensure the action being selected appropriately. Which tool should the Agentforce Specialist recommend?

A) Model Playground
B) Agent
C) Copilot Builder

Solutions: